How can we help?
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Getting Started With SNOO
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Purchase and Return Questions
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Accessories and Other Products
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SNOO App
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Sleep Support
Getting Started With SNOO
All About SNOO
- User Guide
- Can I use SNOO without wireless connection?
- What is the maximum baby weight and age for using SNOO?
- Is SNOO portable so that I can use it in other rooms of my home?
- Does SNOO keep a hungry baby asleep? Could it interfere with a baby gaining weight?
- Will the SNOO be effective if my baby goes to day care?
Setting Up and Using SNOO
- Why is my SNOO activity button flashing white?
- Can I turn off the white noise?
- Can I use SNOO without the legs?
- Should the SNOO mattress pad always be used with a fitted sheet?
- Can I use a mattress other than the one provided with SNOO?
- Why does my SNOO "timeout" after Level 4?
Frequently Asked Questions
Purchase and Return Questions
Order & Shipping Information
- Do you offer delayed shipping, and how does it work?
- Can I order by telephone?
- What are the standard delivery time frames?
- How can I track my order?
- How much are the delivery costs?
- Can my order be delivered to a different delivery address than my billing address?
Returns, Exchanges, & Warranty
Accessories and Other Products
SNOO Accessories
Sleepea
Books, DVDs, Streaming, and Gift Cards
- How do I download an MP3 on my device?
- What videos are available to stream?
- How many times can I download streams?
- What if I didn't receive the video link email?
- Can I share my streaming?
- Can I get a refund on the streaming video I purchased?
Support
SNOO App
How to Setup the Mobile App
- Why can't I see my Sleep Log Data or my Baby's name anymore?
- How do I change my Data Collection Preference in the SNOO App?
- What does the SNOO App do?
- Where can I download the SNOO App?
- What devices support the SNOO App?
- How do I pair my SNOO to the App?
Mobile App Features
- Which SNOO App features do parents love the most?
- How does the SNOO App track my baby's sleep?
- Can I adjust the white noise volume on SNOO?
- How do I use the Change Baseline feature?
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the app that can help?
- What is the Motion Limiter setting?
Troubleshooting
- I am getting the error “Cannot Join SNOO Network.” What should I do?
- I am getting the error message, “SNOO cannot connect.” What should I do?
- How do I know if the Weaning mode has been turned on?
- Why is my SNOO still going past level 2 with Motion Limiter on?
- How do I reset my SNOO?
- I forgot my log in. How can I retrieve it?
Sleep Support
Starting Out in SNOO
- Top Tips for Great Sleep in SNOO!
- Tips for Babies 8 Weeks and Older
- Should my baby always sleep in SNOO, or just at night?
- What if my baby will not calm or fall asleep in the SNOO?
- How long should I wait for SNOO to "do its thing" before intervening when my baby is crying?
- Should my baby be asleep or awake when I put them in SNOO?
Feeding Help
- How often should I feed my new-born baby?
- What if my baby does not take a dummy?
- Is bed-sharing safe for a breastfeeding baby?
- Should I swaddle before or after breastfeeding?
- My baby is constantly awaking to feed. How can I prevent this?
- Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long
